# VetReception

> The phone answered every time, triaged to the practice's own protocol, booked into the PIMS.

VetReception answers every call a veterinary practice cannot get to — after hours, during surgery, and at three in the morning — triages it against the practice's own emergency protocol rather than a generic script, books the appointment straight into the PIMS, and leaves the front desk a written summary instead of a voicemail to work through.

## Start here

- [VetReception: 24/7 Vet Call Answering Into Your PIMS](https://vetreception.swades.ai/): VetReception answers every veterinary call, triages against the practice's own written emergency protocol, and books straight into the PIMS.

## Pages

- [Vet Clinic Missed Calls: What They Cost and How to Stop Them](https://vetreception.swades.ai/the-problem-in-the-words-veterinary-practices-use/): Missed calls at a veterinary practice are not a front-desk failure. Here is what they cost, why they persist, and how calls get answered and booked.
- [Veterinary Practice Phone Terms: A Working Glossary](https://vetreception.swades.ai/the-terms-veterinary-practices-use/): A working glossary of the phone terms veterinary practices use when comparing call answering vendors, with definitions, examples and the questions to ask.
- [Veterinary Practices Pricing: How VetReception Is Priced](https://vetreception.swades.ai/pricing-for-veterinary-practices/): How VetReception pricing works for veterinary practices: what sets the price, what is included, what you pay today for after-hours coverage, and the FAQ.
- [VetReception Integrations: PIMS Booking and Call Summaries](https://vetreception.swades.ai/works-with-the-software-veterinary-practices-already-run/): Which practice management systems VetReception books into, what each connection writes back, how setup runs, and what happens on a clinical call.

## Blog

- [AI Receptionist for Veterinary Clinics: Call Handling Guide](https://vetreception.swades.ai/blog/ai-receptionist-for-veterinary-clinics/): How an AI receptionist for veterinary clinics answers, triages against your own protocol and books into the PIMS. Setup, comparison and what to measure.
- [Avimark Integration: Booking Calls Into Avimark 24/7](https://vetreception.swades.ai/blog/avimark-integration/): How VetReception's Avimark integration turns an after-hours call into an appointment on your schedule, triaged against your own written emergency protocol.
- [Emergency Vet Call Triage: How Calls Get Sorted 24/7](https://vetreception.swades.ai/blog/emergency-vet-call-triage/): How emergency vet call triage works when the call arrives at 3am: protocol-based sorting, PIMS booking, and what the front desk gets instead of a voicemail.
- [Prescription Refill Request Line: 24/7 Vet Call Handling](https://vetreception.swades.ai/blog/prescription-refill-request-line/): How a prescription refill request line works in a veterinary practice: who answers, what gets captured, where it lands, and what still needs a veterinarian.
- [Shepherd Veterinary Software Integration: 24/7 Booking](https://vetreception.swades.ai/blog/shepherd-veterinary-software-integration/): How VetReception's Shepherd veterinary software integration answers every call, triages against your own protocol and writes the booking into Shepherd.
- [Vet Clinic Missed Calls: What Happens and How to Stop Them](https://vetreception.swades.ai/blog/vet-clinic-missed-calls/): What a missed call costs a veterinary practice, what happens on the call you never hear, and how calls get answered, triaged and booked into the PIMS.
- [Veterinary Answering Service: 24/7 Calls Booked Into PIMS](https://vetreception.swades.ai/blog/veterinary-answering-service/): A veterinary answering service that answers every call, triages against the practice's own written emergency protocol, and books straight into the PIMS.
- [Veterinary Triage Protocol Phone: How Calls Get Sorted 24/7](https://vetreception.swades.ai/blog/veterinary-triage-protocol-phone/): A veterinary triage protocol phone answers every call, sorts it against the practice's own written emergency protocol, and books into the PIMS.
- [VetReception: What Happened at One Veterinary Practice](https://vetreception.swades.ai/blog/what-happened-at-one-of-our-veterinary-practices/): A walkthrough of how one small-animal practice routed after-hours calls to VetReception, triaged against its own protocol, and booked into its PIMS.
- [Vetspire Integration: 24/7 Vet Call Answering and Booking](https://vetreception.swades.ai/blog/vetspire-integration/): How VetReception connects to Vetspire: calls answered 24/7, triaged against the practice's own written emergency protocol, and booked straight into the PIMS.